Shipping & Returns

Shipping Information

FREE SHIPPING 

All customers with shipping addresses within the contiguous 48 United States are eligible for Free Standard Ground Shipping when program criteria is satisfied. Custom priced, bulk priced, or item exclusions are not eligible for free standard ground shipping. Free shipping applies to standard ground shipping only (small package and LTL) when the carrier is chosen by Universal Restraint Systems. Expedited shipping, PO Boxes and product exclusions are excluded.

For Free Shipping of the Bulldog Binder, one order can not exceed fourteen (14) binders and meet the criteria as outlined above. Where orders exceed this quantity, shipping costs will be required to be paid for by the customer.

SHIPPING & RETURNS

We ship via FedEx, UPS, USPS, 3–5 Day ground shipping and use the carrier offering the lowest price based on package size, weight, and destination.
We endeavour to ship orders of stock items the same business day, when received by 12:00pm CST.

Orders placed after 12:00pm CST on Friday will ship on Monday. Orders placed after 12:00pm CST cannot be guaranteed for next-day delivery if placed online.

LTL FREIGHT

LTL is an acronym for Less than Truckload, and is a method used for shipping larger, over-sized items. LTL shipments are included when shipping Business to Business with a dock or forklift, this service takes approximately 4-7 business days (if you do not have one, please select ‘Residential Delivery’ options.

ESTIMATED DELIVERY DATES

We do our best to get your order to you quickly, and we provide estimated delivery dates to help you plan. Please note that these dates are estimates only and not guaranteed. While we strive to meet these timelines, occasional delays can occur due to carrier issues, weather, or other unforeseen circumstances. We ship orders Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing the next business day.

RETURNS

We want our customers to be 100% satisfied with their purchase from Universal Restraint Systems. Returns or exchanges must be approved in advance and may only be made within 10 days of receipt of your order. Please email us to start your return and obtain your Return Authorization (RA) number prior to shipping any product to us.

When returning products please note the following:

  • Any goods purchased must be returned within 10 days of purchase.
  • All products must be returned to our warehouse in Chicago, Illinois.

Please contact us for the returns address.

  • All returns must be confirmed by us prior to you returning them.
  • A Returns Authorization Code must be obtained from us before returning your item(s)

Please contact us for Returns Authorization Codes.

  • When contacting us regarding a Return if you could kindly have available your URS order number & reason for return.
  • Products being returned or cancelled are subject to a handling fee up 50% of the original price of goods (excluding shipping)
  • All shipping costs are to be covered by the customer unless in the event of faulty goods. If returning a product for an alternative with a different price we will either return the difference (less the handling fee) or request the difference if the new product is more expensive.
  • Faulty goods can be returned for inspection and if possible, repair, and if unsuccessful a replacement and if still unfit, a full refund.
  • Spare parts are subject to 50% return/restocking fee.
  • We regret that we are unable to accept returned goods in a ‘used’ condition, additionally none of the goods to be returned should have been removed from their original packaging, they must be in their delivered state, unused and unmarked.
  • When returning goods that we believe have been ‘used’ it is at the discretion of management to assess the condition of the goods.

Further details of this process can be requested by contacting our team by email at [email protected]

WARRANTIES

We provide the manufacturer’s warranty with every item purchased from Universal Restraints Systems.

CANCELLATION POLICY

Most orders ship the same day so you can get your order fast! Orders can only be cancelled if they have not yet been shipped. Once an item has been dispatched, we are unable to cancel it.

OTHER INFORMATION

ORDER CONFIRMATION & TRACKING

Once your order is placed, you will receive a confirmation email, and another email with tracking information once your shipment leaves our warehouse. If you do not receive an email within 48 hours of placing your order, please contact us at [email protected]

LOST OR DAMAGED PACKAGES

If you do not receive your order, or the package is damaged, and you don’t receive a satisfactory response from the shipping carrier, we want to help. Please contact us at [email protected] within 1 week of delivery (or the date it was expected to be delivered) and follow these guidelines to expedite the claim process:

  • Inspect every shipment for lost, missing, or damaged merchandise (be sure to count containers if your shipment came in multiple containers).
  • If possible, take pictures of the damage and email them to us.